Refund and Returns Policy

C.O.D – CASH ON DELIVERY ORDERS

COD Orders will only get proceeds only after 25% Advance amount paid out of given INR cost of the product.

Our Authorized Person will Contact you for Work process & further instruction for processing the order.

In case, if you miss the delivery / if you refuse to accept the ordered products / change of thought in your mind then paid 25% Paid advance amount will be non-refundable.

ORDER CANCELLATION-

100% refund applicable in case only if you cancel the order within 2 Hours along with mandatory email confirmation from your registered email id after the order placed time. Post 2 Hours of time passes refund will not applicable.

Kindly note our email id for your records- helpdeskdesigntatva@gmail.com

POST DELIVERY REPLACEMENT REQUEST-

Replacement for the product is applicable in case of defective, damaged received or wrong piece delivered, we will happily replace it. You must need to send proper details of the defective, damaged, wrong item received request within 24 Hours on our replacement form. Post 24 Hours it is treated as properly deliver and cannot entitled for replacement.

Kindly note our email id for your records- help@designtatva.art

Kindly Note- We will dispatch the replaced new piece only after receiving of piece from your ends.

PICK UP FACILITY-

In case if you located at non service area by the courier/ parcel pick up company for reverse pick up , you will need to dispatch the courier in our original packing format on our address.

Replacement form is placed at footer area of Home page. Pls follow the instruction while filling up the form.

Our address as below-

DESIGN TATVA

E-18/02, Beside Rajiv Gandhi Stadium, Cidco N5, Chh.SambhajiNagar (Aurangabad) MS- 431003.

Thank You

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at helpdeskdesigntatva@gmail.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpdeskdesigntatva@gmail.com and send your item to: help@designtatva.artWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpdeskdesigntatva@gmail.com and send your item to:

DESIGN TATVA Studio 

@E-18/02, CIDCO N-5

Aurangabad(MS) – 431003

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

DESIGN TATVA Studio 

@E-18/02, CIDCO N-5

Aurangabad(MS) – 431003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@designtatva.art for questions related to refunds and returns.